Refund & Return Policy

InkCloud sells digital products. Digital files cannot be physically returned, but you may still be entitled to a remedy under this policy or applicable consumer law.

1. Problems With Your Purchase

Your product was not delivered.
A file is corrupted, inaccessible, or incomplete.
You received the wrong product.
The product materially differs from its description.
You were charged more than once for the same purchase.

We will investigate and provide an appropriate remedy, which may include restoring access, supplying a corrected product, replacement, a price reduction, or a refund, as required by applicable law.

2. Change-of-Mind Requests

Before digital supply begins, you may request cancellation by emailing us. After access or delivery begins, discretionary change-of-mind refunds are generally not offered, except where required by law or expressly promised in the product offer.

Downloading or accessing a product does not remove your rights concerning faulty, misdescribed, or undelivered content.

3. Statutory Withdrawal Rights

Where applicable, consumers may have a statutory withdrawal period.

For digital content supplied without a physical medium, this right may end when supply begins only if the legal conditions are met, including your prior express consent to immediate supply and acknowledgement that you will lose the withdrawal right. We will provide confirmation where required.

If those conditions are not met, your applicable withdrawal rights remain.

4. How to Request Assistance or a Refund

Email achakir675@gmail.com with your order number, purchase email address, and a description of the issue. Include a screenshot if helpful, but do not send passwords or full payment-card details.

Please report issues promptly. This request does not shorten any statutory claim period.

5. Refund Processing

Approved refunds are issued to the original payment method unless otherwise agreed and legally permitted. We will confirm when the refund is initiated. The time it takes to appear depends on your payment provider, subject to applicable legal deadlines.

6. Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights.